The following transactions can be self-service:
- Balance Enquiry
- Debit Card Issuance/Replacement
- ATM Card Issuance/Replacement
- Reset Card PIN
- Amend Card Settings
- Change of Particulars – Address, Email, Signature
- Instant Passbook Replacement <New Service>
The following transactions require face-to-face Video Teller Assistance which is only available from 9am to 6pm daily
- Change of Particulars – Mobile
- Bill Payments – POSB/DBS Credit Cards and Cashline (1st Party)
- Change GIRO Payment Limit
- Delete GIRO Arrangement
- Request Additional Cheque Book (via Mail Out)
- Replacement of Passbook (Via Mail Out)
The following transactions are only available at branches* during branch operating hours:
- Change of Particulars - Passport