Types of eDocuments
A digital copy of your account statements detailing your transactions for the month or quarter. You can receive eStatements for:
- DBS/POSB Consolidated Statement
- Card accounts
- DBS/POSB Credit Card Account (Principal Cardholders only)
- DBS Corporate Card Account (Individual Cardholders only)
- DBS/POSB Debit Card Account (POSB Savings Personal or Joint-alternate Account only)
- DBS Cashline Account (except Joint-alternate Accounts)
- Treasures Consolidated Statement
- Wealth Management Consolidated Statement
Opt-out from eStatements?
You will receive paper-based statements via mail from the next statement cycle onwards.
- For Deposit accounts, eStatements are only available for accounts with monthly and quarterly statements. For accounts with ad-hoc, daily, and weekly statements, only paper-based statements will be sent.
- No eStatements will be generated in these circumstances:
- DBS/POSB Credit Card and Cashline accounts – if there are no transactions for the current month and no outstanding balances from the previous month
- DBS/POSB Debit Card accounts – if there are no transactions for the current month
- POSB Savings Accounts – if there are no transactions for the current month, with the exception of the year-end (Dec) eStatement
- POSB MySavings accounts – if there are no transactions for the current quarter with the exception of the year-end (Dec) eStatement
- For closed accounts, eStatements prior to account closure will still be available for viewing.
- For Debit Card eStatements, only customers with Debit Card(s) linked to a POSB Passbook Savings Account (as the primary account) are eligible to enrol.
- Customers with Debit Card(s) linked to any other DBS/POSB account are not eligible to enrol
A digital copy of your retail advices for your Unit Trusts and Invest-Saver investments. You can receive eAdvices for:
- Dividends Payment
- Subscribe/Redemption/Switch/Cancellation of Funds
- Fund maturity
- Fund split
- Regular Savings Plan (RSP) – Set up, Terminate, Editing of RSP details or RSP deduction failure
- Transfer of fund holdings
- Fund merge
Opt-out from eAdvices?
You will receive paper-based advices via mail from the next eligible transaction onwards.
- Only Individual and Joint Alternate accounts are eligible for eAdvices.
- You will still receive paper-based advices for CPF/SRS transactions, EGM/AGM/Corporate Actions Cover Letter and Change in Risk Rating letters.
General
eDocuments is a secure central digital repository for you to access and manage your eStatements and eAdvices all in one place.
eStatements and eAdvices are electronic versions of your statements and advices in Adobe PDF format that can be retrieved from eDocuments on digibank Mobile.
Email eStatements
Email eStatement is a soft copy of your account statement that will be emailed to your registered email address with us.
This service is only available for non digibank customers.
The attachment is in PDF format which can be viewed using the "Adobe Reader" application. You will need to download or update the relevant software or application to use "Adobe Reader".
You can only opt out by clicking on the “Opt out” link in the monthly email eStatement sent to your registered email address.
With effect from October 2019, eligible* personal account statement will be converted to email eStatement. With email eStatement, you can conveniently download, store and retrieve your bank’s statements in softcopy so that it is easy to retrieve at any time. This also helps to reduce paper clutter and save time needed to sort through monthly paper statements.
*Eligible statement(s) refers to the following Personal Account Statement:
- DBS/POSB Consolidated Statement
- Debit Card Statement
- Treasures Consolidated Statement
- Deposit Statement
The following personal account statements are eligible:
- DBS/POSB Consolidated Statement
- Debit Card Statement
- Treasures Consolidated Statement
- Deposit Statement
This service is currently not available for Credit Card Statement & Cashline Statement.
No. Let’s be sustainable and save the environment. We encourage our customer to reduce the use of paper.
You may contact our customer service or visit the branch to enrol into email eStatement.
Yes, there will be charges applicable for retrieval of printed past documents/statements:
- Within 1 year from today - S$20 per copy/month.
- Between 1 to 3 years from today - S$30 per copy/month.
- More than 3 years from today - S$50 per copy/month.
Yes, this is a legitimate email from DBS
Your statement attached in the email is password protected and only the authorised customer will be able to open and view the statement. If you receive an email eStatement by mistake, please call our contact centre at 1800 111 1111 immediately.
No. We are unable to resend past email eStatement. If you would like to view your past statement, you will need to sign up for digibank to view and download your eStatement online. Please note that upon signing up for digibank, you will no longer receive email eStatement. Instead, you will receive an email notification to inform you that your monthly statement is ready for viewing.
Password
Enter your password in the following format: 
No, the password is static and cannot be changed. Remember, never disclose your password to anyone. DBS will never request for it.
Please ensure that you’ve updated your personal particulars (NRIC/Passport Number/Malaysian IC) with the bank.
