Bank
ATM & Branch Services
Self-Service Banking Services

Cash withdrawals
 
Notes available in
  • S$10 and S$50 at all ATM
  • S$2, S$5, and S$100 at selected ATM
  • Subject to availability

For withdrawal amount larger than card limit, SMS OTP Authentication is required.

Daily withdrawal cap

S$15,000, regardless of the number of cards owned

Branch assistance required
(available during branch operating hours)

  • Using Passbook
  • Amount over S$15,000 within same day
  • Withdrawals in foreign currency
Cash deposits
 
Notes accepted in
  • S$10, S$50, and S$100 at all ATMs
  • S$2, S$5, and S$1,000, including deposits into third party DBS Corporate Accounts at selected ATMs

Daily account limit

  • Cardless deposits: account limit of S$50,000 daily, each transaction capped at S$20,000
  • Carded deposits: account limit of S$200,000 daily, each transaction capped at S$200,000

Branch assistance required
(available during branch operating hours)

  • Amounts above account limit
  • Deposits in foreign currency
Note exchange
 
Notes available in
  • S$2, S$5, S$10, S$50, and S$100 at selected ATMs
  • Subject to availability
Other services on ATM
  1. Balance Enquiry
  2. Bill Payments
  3. Funds Transfers
  4. Card service
    • Credit / Debit / ATM Card PIN Reset
    • Card Activation
    • Enable / Disable Card For Overseas Use
  5. Instant Passbook Update
  6. Investment services
    • Subscriptions and Payments of Shares and Bonds
  7. Top-up services
    • Mobile prepaid card
    • NETS CashCard
    • NETS FlashPay
    • EZ-Link Card / Concession Card
  8. NETS CashCard Refund
    • Applicable up to 3 months after the expiry date

Coin deposits
At Coin deposit machine
Coins accepted in
  • 1¢, 5¢, 10¢, 20¢, 50¢, and S$1
  • Floral Series or National Icon/Landmark Series
Coin deposit fee
  • Waived, when you deposit using the machine
At branch
Coins accepted in
  • 1¢, 5¢, 10¢, 20¢, 50¢, and S$1
  • Floral Series or National Icon/Landmark Series
Coin deposit fee
  • S$1.80 for every 100 pieces
  • Waived, if you’re a POSB Child Development Account holder
Coin service hours
  • Every Tuesday and Thursday
  • 8:30am to 11:30am
Coin withdrawals and exchanges
At branch
Coins available in
  • 1¢, 5¢, 10¢, 20¢, 50¢, and S$1
  • Floral Series or National Icon/Landmark Series
Coin withdrawal/ exchange fee
  • S$1.80 for every S$50
Minimum withdrawal /exchange amount
  • S$50
Coin service hours
  • Every Tuesday and Thursday
  • 8:30am to 11:30am

Before you drop your cheque off

  1. Check that your deposit instructions are written at the back of the cheque.

    • Full name as per your bank account records
    • Bank account number
    • Contact number

    We recommend crossing your cheque and cross out "or Bearer".

  2. Take note of the cut-off timings for quick cheque deposits. Timings vary according to the type of currency.

  3. Mailed-in cheques are subjected to local mail delivery times and processed in 2 working days upon receiving them.

    We recommend taking a photo of your cheque before posting it.

What you can do on VTM
 
Self-Service
  • Balance Enquiry
  • Debit Card Issuance/Replacement
  • ATM Card Issuance/Replacement
  • Reset Card PIN
  • Amend Card Settings
  • Change of Particulars - Address, Email, Signature
  • Instant Passbook Replacement NEW
Face-To-Face Video Teller assistance
(available from 9am to 6pm daily)
  • Change of Particulars - Mobile
  • Bill Payments - DBS/POSB Credit Cards and Cashline (1st Party)
  • Change GIRO Payment Limit
  • Delete GIRO Arrangement
  • Request Additional Cheque Book (via Mail Out)
  • Replacement of Passbook (Via Mail Out)
Branch assistance required
(available during branch operating hours)
  • Change of Particulars - Passport

Services available
  • Bills Payment
  • Fines Payment
  • Other Payment (Condo/ Bldg (MCST), Home Services and Student Services)
  • NParks BBQ Pit Booking / Camping Permit Application
  • Prepaid Card Top-up
  • Government eServices
  • Ticketing
  • Promotions
  • Services in 8 categories: Education, Lifestyle, Community, Government, Finance, Services, Ticketing and Top-Up

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