Video Teller Machine (VTM)

At a Glance

Skip branch queues, transact 24/7 and enjoy self-assisted services.

Perform key banking services beyond regular banking hours.

Should you require any assistance, our on-screen customer service officers will be there to assist you from 9am to 6pm daily.

Get Authenticated at our VTM with Ease: Bring Along your Important Documents for a Smooth ExperienceWhat you will require to begin self-servicing your transaction:

ATM/Debit card for verification and

Your mobile phone with a registered number with the bank, for faster authentication experience

Transactions You Can Perform At The VTM

Available Services
Self-Service	Change of Particulars – Address, Email, Signature Balance Enquiry Debit Card Issuance/ Replacement Reset Card PIN Amend Card Settings – Card Withdrawal Limits, Account Linkage ATM Card Issuance/ Replacement Instant Passbook Replacement
Face-to-Face Video Teller Assistance ^#	Change of Particulars – Mobile Bill Payments – DBS/ POSB Credit Card or Cashline (1st Party) Change GIRO Payment Limit Delete GIRO Arrangement Request Additional Cheque Book (via Mail Out) Replacement of Passbook (via Mail Out)
Branch Staff Assistance ^{^}	Change of Particulars – Passport

^# The following transactions require face-to-face Video Teller Assistance which is only available from 9am to 6pm daily.^{^} The following transactions requires assistance from branch staff and is only available at the VTM located at our full service and financial planning branches during branch operating hours.Locate Your Nearest VTM

Need More Help?Refer to our VTM guide:

Guide to Using the Video Teller Machine

Frequently Asked Questions

What is the Video Teller Machine (VTM) about?

VTM is a teller machine enhanced with live-video capabilities. You have the option to speak face-to-face with a customer service officer if you require assistance from 9am to 6pm daily. Free yourself from regular banking hours and self-serve key non-cash banking services 24/7 on VTM.

What transactions can I perform at the VTM?

The following transactions can be self-service:

Balance Enquiry
Debit Card Issuance/Replacement
ATM Card Issuance/Replacement
Reset Card PIN
Amend Card Settings
Change of Particulars – Address, Email, Signature
Instant Passbook Replacement

The following transactions require face-to-face Video Teller Assistance which is only available from 9am to 6pm daily

Change of Particulars – Mobile
Bill Payments – POSB/DBS Credit Cards and Cashline (1st Party)
Change GIRO Payment Limit
Delete GIRO Arrangement
Request Additional Cheque Book (via Mail Out)
Replacement of Passbook (Via Mail Out)

The following transactions are only available at branches* during branch operating hours:

Change of Particulars - Passport

*Only branches with counter services or financial advisory services

What verification documents do I need to use the VTM?

You will need your ATM/Debit card for verification. Or you can use your NRIC (Singaporeans and Malaysians) or passport if you do not have your ATM/Debit card with you.

Bring along your mobile phone with a registered number with the bank, for faster authentication experience.

I am unable to proceed with self-service and require assistance

Our on-screen customer service officers will be there to assist you from 9am to 6pm daily.

Can other people hear me when I am speaking to a customer service officer?

No, you can conduct your banking within the enclosed VTM cubicle for privacy.

What languages are offered on the VTM?

English, Mandarin, Malay and Tamil language are currently offered at our machines.