VTM is a teller machine enhanced with live-video capabilities. You have the option to speak face-to-face with a customer service officer if you require assistance from 9am to 6pm daily. Free yourself from regular banking hours and self-serve key non-cash banking services 24/7 on VTM.
The following transactions can be self-service:
The following transactions require face-to-face Video Teller Assistance which is only available from 9am to 6pm daily
The following transactions are only available at branches* during branch operating hours:
*Only branches with counter services or financial advisory services
You will need your ATM/Debit card for verification. Or you can use your NRIC (Singaporeans and Malaysians) or passport if you do not have your ATM/Debit card with you.
Bring along your mobile phone with a registered number with the bank, for faster authentication experience.
Our on-screen customer service officers will be there to assist you from 9am to 6pm daily.
No, you can conduct your banking within the enclosed VTM cubicle for privacy.
English, Mandarin, Malay and Tamil language are currently offered at our machines.