Troubleshooting Smart Buddy Watch

Experiencing issues with the Smart Buddy Watch? Follow the guide below to help you out!


Important information

  • If you see a 'sim card' icon on the watch, it means the data on the watch is full. Simply Sync the Watch to continue.
  • The Smart Buddy Watch is currently able to hold 7 days of data only. For a full list of Smart Buddy watch icons, click here .

Incorrect Date, Time or Child's Name
phone frame
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1
Step 1
From the main Smart Buddy Dashboard, tap on Watch.

Do note that feature needs to be completed via the Parent's phone only.
2
Step 2
Tap on Sync/Setup Watch.
3
Step 3
Tap on the Watch ID.
4
Step 4
Ensure your bluetooth settings on the phone are turned on.
5
Step 5
Allow the Sync to complete.
Get the latest POSB Smart Buddy app now!

More information

  • For more troubleshooting on the Smart Buddy Watch, you may refer to Smart Buddy FAQ's.
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