Covid-19 Measures & Announcements
Social distancing is only for the physical world and not digital, we have equipped you with 24/7 online digital services to go about your banking services at the comfort of your home.
- Support and Relief Measures
- To help our community tide over this difficult period, we have introduced the following support and relief measures so you can continue to do the best for yourself and your family.
- Digital Services
- While the Covid-19 situation is ongoing, we understand some people may prefer to stay in. With DBS' digital banking services, you can fulfil most of your banking needs without having to call or visit a branch.
- digibot Services
- Avoid waiting on the line! Did you know that our digibot is able to perform transactional requests like check pending transactions, check cheque status, enquire on reward points and many more?
- Getting in Touch with Us
- Due to the current Covid-19 situation, we are experiencing longer wait times on our hotline. Our Customer Service Officer-assisted service is prioritised for reporting of lost credit/debit cards, fraudulent transactions or unauthorised access to your banking accounts.
- Secured Mailbox
- We have limited the function within our Secured Mailbox, only selected Credit Card and Cashline requests are made available. For more information or other requests relating to your accounts, you may continue to bank safely through our 24/7 online digibank services.