3 simple steps to using the Video Teller Machine.

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1. Find out the 24/7 self-assisted banking services you can perform using the Video Teller Machine.

Self-Service	Face-to-Face Video Teller Assistance*	Branch Staff Assistance^
Change of Particulars - Address, Email, Signature Balance Enquiry Debit card Issuance/ Replacement ATM Card Issuance/ Replacement Reset Card PIN Amend Card Settings Instant Passbook Replacement*	Change of Particulars - Mobile Change GIRO Payment Limit Delete GIRO Arrangement Request Additional Cheque Book (via Mail Out) Replacement of Passbook (via Mail Out)	Change of Particulars - Passport

^* Instant passbook Replacement is free of charge and only available between 7am to 11pm daily.
^# The following transactions require face-to-face Video Teller Assistance which is only available from 9am to 6pm daily.
^{^} The following transactions are only available at branches with counter services or financial advisory services during branch operating hours.

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2. Prepare your verification documents required to operate the Video Teller Machine.

• Self-Serve at any time by bringing along your ATM/Debit Card and your mobile phone with the bank’s registered number.
• If you are unable to proceed with self-assisted banking services, our on-screen customer service officers will be there to assist you from 9am to 6pm daily. Please bring along you NRIC (Singaporeans and Malaysians) or Passport (Other Nationalities).

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3. Locate your nearest Video Teller Machine.

Locate Video Teller Machines