Deletion of Smart Buddy Mobile App Profiles

Follow the guides below to delete your Smart Buddy Mobile App Parent Profile or Child Profile.


Important information

  • Deletion of a Smart Buddy Mobile App profile is permanent, and cannot be reinstated.
  • Deletion of a Parent Profile also deletes all Child Profiles under this profile.
  • All data will be inaccessible upon deletion.
  • Get in Touch with Us to terminate all linked Smart Buddy cards before deletion.
  • Your data will be kept for 7 years in compliance with regulatory and administrative purposes.
Deletion of Parent Profile
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Step 1
Tap on the Hamburger icon in the main dashboard.
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Step 2
Tap on User Profile.
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Step 3
Scroll down to tap Delete Parent Profile.
4
Step 4
Read the information carefully. To proceed, check the box I understand all of the above and tap Delete Profile.

Ensure that all linked Smart Buddy cards are terminated – to terminate them, please Get in Touch with Us. 
5
Step 5
Tap Confirm to confirm the deletion request.
6
Step 6
Enter the verification code sent to your email address and your Parent Profile will be deleted.
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Step 1
Tap on the Pencil icon in the main dashboard.
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Step 2
If there is a linked Smart Buddy card, Get in Touch with Us to terminate it. This termination will take effect after 1-2 working days.
3
Step 3
If there is a linked School Smartcard/ EZ-Link card, unlink them by tapping the Update button.
4
Step 4
From the pop-up, tap the Delete button.
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Step 5
Tap the 3 Vertical Dots at the top right corner of the screen.
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Step 6
Tap Delete Child’s Profile.
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Step 7
Tap OK to acknowledge that this Child Profile has been successfully deleted.
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