How to Use SMS "Q"

1. Locate a DBS/POSB Branch using our Locator.
2. Send "Q" to the Branch SMS number to receive a list of services they offer.
3. Reply with the corresponding number indicated to request for a queue number.
4. Receive an SMS notification when your turn is near.

Did you know you can perform these services online?

Free up precious time for you and your loved ones by performing these banking services anytime, anywhere with digbank mobile. All it takes is a few taps.

Account Opening

Here’s how to open a new personal account with us anytime, anywhere with digibank mobile. For Fixed Account opening, refer here.

1

Step 1
Download the digibank mobile app from the App Store, Google Play or AppGallery.

2

Step 2
Launch the digibank mobile app and tap on SIGN UP FOR DIGIBANK.

3

Step 3
Tap on I’M NEW TO DBS/POSB.

4

Step 4
Tap CONTINUE WITH SINGPASS, login and tap I Agree on MyInfo consent screen.
(Do not have Singpass? Register online here.)

5

Step 5
Provide all required information in the succeeding screens.

6

Step 6
Choose your starter bundle.

7

Step 7
Set up your Visa Debit Card.

8

Step 8
Upload Supporting Documents, if required.

9

Step 9
Set up your digibank login.

10

Step 10
Review the details and tap on Confirm Application.

11

Step 11
Your digibank onboarding is completed.

Note: If document upload is required, your application will be processed within 3 working days.

Get the latest DBS digibank mobile app now!

Find out what can digibank do to meet your banking needs here.

Update Personal Particulars

Here’s how to update your contact details anytime, anywhere on digibank mobile.

1

Step 1
Log in to digibank mobile and tap on More on the bottom navigation bar.

2

Step 2
Scroll down to YOUR PROFILE, tap on Update Particulars and select Contact Details.

3

Step 3
Tap on CHANGE, input your details and tap SAVE.

4

Step 4
Tap NEXT to review your changes and tap CONFIRM to update your Contact Details.

Get the latest DBS digibank mobile app now!

Find out what can digibank do to meet your banking needs here.

ATM / Debit Card Replacement

Here’s how to arrange for a Credit/Debit/ATM Card replacement anytime, anywhere on digibank mobile.

1

Step 1
Log in to digibank mobile and tap More.

2

Step 2
Under "Manage Card & Loans", select Replace/Block Card.

3

Step 3
Select the Reason for Replacement.

4

Step 4
Select the card to be replaced.

5

Step 5
Review your request and tap Replace Card.

6

Step 6
Your new card will be sent to you within 5 working days.

Get the latest DBS digibank mobile app now!

Find out what can digibank do to meet your banking needs here.

Purchase a Cashier's Order

You can purchase a Cashier's Order online and have the option to receive it via mailing or self-collect at your selected branch.

Important information

The Cashier's Order service fees are:

• S$3 per Cashier's Order purchased online.
• S$15 per Cashier's Order purchased at DBS/POSB branches.