Help Topic
Bank
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Account EnquiriesThere are various channels which you may open and check your account with us. The most convenient method would be via digibank online or digibank mobile.- Open an Account with DBS/POSB
- Documents Required for Account Opening
- Enhanced Due Diligence Form
- Understanding your Bank Account and Services
- Activate Account (New to Bank Customers)
- Change MySavings/SAYE Account Instruction
- Check Account Transaction
- DBS/POSB Transaction Codes & Descriptions
- Resolve Unexpected Card Transactions
- Find your Account Number
- Peek Balance
- Check Account Balance
- Differences in Total and Available Balance
- Deposit Account Minimum Balance Service Charge
- Calculate Minimum Average Daily Balance (MADB)
- Retrieve and Share your Transaction Details
- View Joint Account Information
- Convert POSB Passbook Savings Account
- Request for DBS Account Conversion
- Close a DBS/POSB Deposit Account
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Applications & FacilitiesRefer to our articles below for help on the various self-service banking channels made available for you.- Local Cash Withdrawal
- Deposit Cash
- Deposit Coins
- Notes Exchange
- Exchange Foreign Currencies using DBS Multi-Currency Autosave Account
- Apply for PayNow
- Apply for PayNow for your Child (<16 years old)
- Check PayNow Profile
- Update PayNow Details
- Cancel PayNow Profile
- Cancel Child's PayNow (<16 years old)
- Authentication in Phone Banking
- Phone Banking Services
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Card EnquiriesIf you are having issues or enquiries related to your card, articles below may help you solve them.- Apply for a Debit Card
- Activate New Card
- Enable/Disable Card For Overseas Use
- Check Debit Card Transaction Details
- Transact & Withdraw in Foreign Currency Overseas
- Replace ATM/Debit or Credit Card
- Lost or Stolen Card
- Unable to Withdraw and Transact
- PIN & PAY
- Reset Card PIN
- Update ATM/Debit Card Limits
- Manage Accounts Linked to your Card
- Overseas Card Transaction Fees
- Overseas Withdrawal Charges
- Cancel Card
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ChequesHave a cheque related query? Information below may help you clear all your doubts.- Deposit/Issue a Cheque
- Cheque Clearing
- Enquire Cheque Status
- Returned/Bounced Cheque
- Purchase Cashier's Order
- Purchase a Demand Draft
- Issue an Online Cheque
- Add Cheque or Demand Draft Recipient
- Remove Cheque or Demand Draft Recipient
- Deposit Cheque Wrongly
- Cancel Cheque
- Multiple Names in Cheque
- Request for New Cheque Book
- Foreign Currency Cheque Deposit
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Child Development Account (POSB)Children are our future and we have prepared the right articles to aid your queries.- Join the Baby Bonus Scheme
- Eligibility for Baby Bonus Scheme
- Open a POSB Smiley Child Development Account (CDA)
- Activate Reserved Account(s)
- Save in POSB Smiley Child Development Account (CDA)
- Features of POSB Baby Bonus NETS Card
- Replace POSB Baby Bonus NETS Card
- Check POSB Smiley Child Development Account (CDA) Transaction
- Change POSB Smiley Child Development Account (CDA) Trustee
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DBS Multiplier AccountLearn how you can earn higher interest with DBS Multiplier Account! -
Fixed DepositInformation regarding opening, placing and changing maturity instructions for your fixed deposit available here. -
Local Funds TransferFunds transfer can be a harrowing experience and performing it digitally can be difficult. Refer to our articles below for more help.- Transfer Funds using PayNow
- Add PayNow Recipient
- Remove PayNow Recipient
- Transfer Funds to Other Bank Accounts in Singapore
- Add Fund Transfer Recipient
- Remove Fund Transfer Recipient
- Retrieve and Share your Transaction Details
- Your Guide to DBS PayLah!
- Set up Standing Instruction for Local Funds Transfer
- View Standing Instruction for Local Funds Transfer
- Terminate Standing Instruction for Local Funds Transfer
- Change Local Funds Transfer Limits
- Transfer Funds to Wrong Local Account
- Unsuccessful Fund Transfer to Another Bank Account
- Receive Funds from Others
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Overseas Funds TransferFunds transfer can be a harrowing experience and performing it digitally can be difficult. Refer to our articles below for more help.- Your Guide to Overseas Funds Transfer
- Transfer Funds to Overseas Account
- Add Overseas Funds Transfer Recipient
- Remove Overseas Funds Transfer Recipient
- DBS Remit
- Country Specific Information for DBS Remit
- Fees and Charges for Overseas Funds Transfer
- Timing and Limits for Overseas Funds Transfer
- Reasons for Delayed Overseas Funds Transfer
- Check Remit Status
- Amend or Cancel your Overseas Funds Transfer
- Change Overseas Funds Transfer Limits
- Retrieve and Share your Transaction Details
- Set up Recurring Funds Transfer to an Overseas Account
- View/Amend Recurring Funds Transfer to an Overseas Account
- Delete Recurring Funds Transfer to an Overseas Account
- Transfer to Overseas Visa Card
- Transfer via PromptPay (Thailand)
- Transfer via Paynow UPI (India)
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PaymentsRefer to the articles below if you need any details regarding bill payments.- Make Bill Payment
- Understanding the Different Bill Payment Modes
- Add Bill Payment Organisation
- Remove Bill Payment Organisation
- Retrieve and Share your Transaction Details
- Pay Other Bank Credit Cards
- Add Other Bank's Credit Cards Recipient
- Remove Other Bank's Credit Cards Recipient
- Your Guide to DBS PayLah!
- eNets (D2Pay) Application
- Amend eNets (D2Pay) Payment Limit
- Change Account Designated for eNets (D2Pay)
- eNets (D2Pay) Deactivation
- Set up a GIRO Arrangement
- View Active GIRO Arrangements
- Update GIRO Payment Limit
- Terminate GIRO Arrangement
- Apply for a Recurring Bill Payment Arrangement
- Update Recurring Bill Payments with Billing Organizations
- Top Up Mobile Prepaid Number
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Payment ControlsControl and protect your cards with Payment Controls on digibank. -
POSB Payroll AccountAn easy step-by-step user guide for work permit holders. -
POSB digibankAny problems related to our digibank platform can be solved with the articles we have prepared for you.- Minimum Operating System (OS) Requirements
- Your Guide to Digital Token
- Your Guide to digibank
- Set up your Digital Token
- Apply for digibank
- Retrieve a Forgotten digibank User ID
- Change digibank User ID
- Reset digibank PIN
- Using your DBS Physical Token
- Manage Notification Alerts
- Switch your digibank mobile to Simple Mode
- Nav Planner
- SGFinDex
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POSB Smart BuddyWanting your child to go cashless in school? Check out the POSB Smart Buddy! -
StatementsStatements can be tough to understand but we have prepared some articles below for you.- DBS/POSB Transaction Codes & Descriptions
- Deposit Account Minimum Balance Service Charge
- Calculate Minimum Average Daily Balance (MADB)
- Differences in Ledger and Available Balance
- Consolidated Statements
- Retrieval of Printed Account Statements
- Apply for Financial Standing Statement
- Enrol to eStatement and eAdvices
- View your eStatements and eAdvices
- Manage your eStatement and eAdvices Notification
- De-enrol to eStatements and eAdvices