• Dial 1800 111 1111 (from Singapore) or (65) 6327 2265 (from Overseas).
• For English Press 1, for Mandarin Press 2.
• For Lost Cards and Fraudulent Transactions, Press 9.
  For Automated Voice Calls or Phishing SMS, Press 7.
• If you are a scam victim, revealed sensitive account information to a 3rd party, lost your cards or suspect fraud, Press 4.
• You will be presented with an option to block access to your funds.
• For Singaporeans, key in your 7-digit NRIC number, valid 15/16-digit Credit or Debit Card number.
  For foreigners, key in your valid 15/16-digit Credit or Debit Card number.
• Key in your Date of Birth in DDMMYYYY format.
• Upon hearing the acknowledgement of your request, please continue to hold the line to speak to our Customer Service Officer who will assist you with the necessary follow-up actions such as card replacement and/or filing of fraud report.

Safety Switch is a security feature for you to suspend access to your funds and self-service banking facilities quickly if you are a victim of a suspected scam.

For Singaporeans, you’ll need to key in your 7-digit NRIC number, valid 15/16-digit Credit or Debit Card number, and your date of birth as per your record with us.

For foreigners, you’ll need to key in your valid 15/16-digit Credit or Debit Card number, and your date of birth as per your record with us.

You’ll need to speak to a Customer Service Officer who will authenticate your identity and verify if your account is safe before they unblock the access to your funds. Alternatively, you may proceed to any of our DBS/POSB branches.

These facilities will be suspended when Safety Switch is activated:

• Access to digibank online and digibank mobile (Deposits into your current/savings accounts will not be affected)
• Access and use of PayLah! services
• Physical and digital transactions via ATM/Debit/Credit cards - Please note that any debit/credit cards linked to your digital wallet (e.g. Apple Pay/Samsung Pay/Google Pay) will be closed permanently.

Safety Switch does not, by default, block incoming funds transfers or existing GIRO arrangements that were pre-authorised by the customer. Customers who wish to extend the Safety Switch to these functionalities can request for this via our customer service officers.

After you submit the request via the automated phone system, we will perform the necessary suspension. You will receive an SMS sent to your registered mobile number to acknowledge your request to activate the Safety Switch. Please stay on the line for our Customer Service Officer to confirm the suspension status, perform any further follow up actions such as card replacement and/or filing of fraud report for you.