Click on the steps to view screens

1

Step 1
Click on the digibot Icon located at the bottom right.

2

Step 2
Type Check Account Transaction into the chat.

3

Step 3
Click Authenticate me.

4

Step 4
Complete the authentication using either your iBanking Login or Card & PIN.

5

Step 5
Select your Account and the Type of Transaction that you wish to enquire on.

6

Step 6
Your selected account transaction history for the last 2 months will be shown.

Launch our DBS digibot now!

Get Started

• Dial 1800 111 1111 (from Singapore) or (+65) 6327 2265 (from Overseas).
• For a menu in English Press 1, for Mandarin Press 2.
• Enter your NRIC, Debit or Credit Card Number followed by # to proceed.
• Follow the steps for SMS OTP to proceed.
• Select Deposit Account Related Services.
• Press 1 for Account Balance(s).
• Press 2 for Last 5 Transactions.
  • Enter your Account Number OR;
  • Press # to list all the Accounts.

If your card transaction is converted to Singapore dollars via dynamic currency conversion (a service offered at certain overseas merchants or websites), you will be subject to an administrative fee on the converted Singapore dollar amount, which shall be payable by you and debited from your Card account. This includes but is not limited to any card transaction in Singapore dollars on overseas-based websites and mobile applications. Learn more about Overseas Card Transaction Fees.

• Log in to digibank mobile to check the transaction.
• If the transaction is not made by you, go to Payment Controls on the digibank mobile app, and lock the card. Follow our step-by-step guide to Lock your Card Temporarily.
• Please call DBS Fraud Reporting hotline 1800 339 6963 or (65) 6339 6963 from overseas.
• DBS will investigate, and we will credit the disputed amount within 7 working days for successful cases. Should further verification be required, we will reach out to you within 7 working days.

Learn more about how to Resolve Unexpected Card Transactions base on various scenarios you may be facing.

• We advise you to contact the merchant to seek clarifications first. If you cannot resolve the matter, you can Get in Touch with Us to raise a chargeback request with the merchant.

Learn more about how to Resolve Unexpected Card Transactions base on various scenarios you may be facing.