Update Mobile Number

Keep your mobile number updated and ensure your transaction alerts on digibank app and mobile device are turned on, so you are notified of your account activities.

Part of: Guides > Your Guide to digibank


Important information

How to update your mobile number

There are various channels which you may update your mobile number with us. The most convenient method would be via digibank mobile or with your DBS/POSB Card & PIN via Singpass.

digibank Mobile
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Click on the steps to view screens
1
Step 1
Log in to digibank Mobile and tap More on the bottom navigation bar.
2
Step 2
Scroll down to Your Profile, tap on Update Particulars and select Contact Details.
3
Step 3
Tap on CHANGE under Contact Details section.
4
Step 4
Input your new contact details and tap on SAVE.
5
Step 5
Review your changes and tap on CONFIRM to update your contact details.
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  • Log in to digibank Online with your User ID and PIN.
  • Complete the authentication process.
  • Select Update Personal and Contact Details under at the top of your digibank Online page.
  • Under Mobile Number for iB OTP, indicate if your Mobile Number is Local (Singapore) or Overseas:

    • Local (Singapore)
      1. Input your Mobile Number.
      2. Provide Authorisation and click Next.
      3. Follow the 2-Factor Authentication Instructions and click Submit to complete your Mobile Number Update.
    • Overseas
      1. Indicate your Country Code and Area Code if applicable.
      2. Input your Mobile Number.
      3. Provide Authorisation and click Next.
      4. Follow the 2-Factor Authentication Instructions and click Submit to complete your Mobile Number Update.

Apply for digibank Online

If you have already enrolled for Singpass, you can update your contact details (mobile number and email address) by following below steps:

  • Log in with your DBS/POSB Card and PIN.
  • Verify if your existing information with us is accurate and click UPDATE WITH SINGPASS if changes are required.
  • Log in with your Singpass and provide consent to retrieve your personal data from the relevant government agencies to update your details with us.
  • Review your details from Singpass and submit your request.
  • Insert your NRIC, ATM/Debit/Credit Card or scan your Passport and complete the authentication process.
  • Under Update Particulars, select Phone.
  • Select either Mobile, Home, Office or Fax number to update.
  • Select the Country and enter the Phone Number.
  • Get a One Time Password via SMS* and key it into the Video Teller Machine (VTM).
  • Press Confirm to complete the transaction.

Note:
  • *Customers who did not receive the One Time Password via SMS or do not have their phone with them, select either Wrong Phone Number or No Phone with me.
  • An Officer will be connected to personally verify the customer through a secured authentication process.

Find the nearest Video Teller Machine (VTM) using our Locator.

Frequently Asked Questions

  • To manage your accounts online, you will need to have have a valid mobile number and email address.
  • To ensure that your account is protected, keep your mobile number or email/mailing address updated with us to receive transaction alerts and be notified of your account activities.
  • You may update your contact details via this form.
  • Alternatively, you may sign up for digibank and update your contact details instantly using your Myinfo.
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