Unable to Withdraw and Transact
Common reasons include exceeding daily withdrawal limit, using an expired or blocked card, card not activated for overseas usage or not supported by overseas ATM.
Exceeded Daily Withdrawal Limit
The default limit for local and overseas cash withdrawal is $3,000 per day and NETS purchases is $5,000 per day. You can amend it to any amount between $0 and $9,000 via digibank. Learn more about how you can change your withdrawal and NETS daily limit.
Note: The total amount of cash that you can withdraw per day at both local and overseas ATMs is capped. This daily cash withdrawal limit applies regardless of the number of cards you have. Click here for details.
Note: The total amount of cash that you can withdraw per day at both local and overseas ATMs is capped. This daily cash withdrawal limit applies regardless of the number of cards you have. Click here for details.
Expired Card
Check the expiry date stated on your card to confirm if it has expired.
If your card has expired:- You should have been issued a replacement card 1 month before your existing card expires.
- Learn more about how to activate your new card here.
Please contact us if you did not receive any replacement card.
Inactive Card
You can activate your new card easily using digibank online, digibank mobile or at our DBS/POSB ATM and Video Teller Machine (VTM).
Learn more about how to Activate New Card.
Learn more about how to Activate New Card.
Insufficient Balance
You can check your account balance using digibank online, digibank mobile, Phone Banking, DBS/POSB ATM and Video Teller Machine (VTM).
Learn more about how to Check your Account Balance.
Learn more about how to Check your Account Balance.
Card not Activated for Overseas Use (When Overseas)
Your ATM/Debit Card's magnetic stripe needs to be activated before any withdrawals or transactions can be performed overseas.
Learn more about how to Activate Card for Overseas Use.
Learn more about how to Activate Card for Overseas Use.
Card not Supported by the Overseas ATM (When Overseas)
- Do not use ATMs that accept 4 digit PINs as our cards only function using 6 digit PINs.
- Match your card association’s respective logos to the Overseas ATMs, for example:
- MasterCard - Cirrus or Maestro Logo
- VISA - Plus Logo
- MasterCard - Cirrus or Maestro Logo
Card Blocked Due to Exceeded Daily Overseas Withdrawal Attempts (When Overseas)
Overseas withdrawals using an ATM/Debit card is limited to a maximum of 3 attempts daily to ensure that your card security is preserved. Any additional attempts will result in the blocking of your card to prevent any potential misuse.
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